FREE SHIPPING ON COFFEE ORDERS FROM 40€ (SPAIN – PENÍNSULA & BALEARES-)
FREE SHIPPING ON COFFEE ORDERS FROM 40€ (SPAIN – PENÍNSULA & BALEARES-)
At 80plus, we want you to be satisfied with your purchase. If you experience any issues with your order or wish to request a return, please review the following conditions.
If you are purchasing as a consumer, you generally have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason, except where legal exceptions apply.
To exercise this right, you must notify us of your decision before the withdrawal period expires by contacting us at info@80plus.es.
You may use the model withdrawal form provided in our Terms and Conditions, but its use is not mandatory.
After notifying us, you must return the products within 14 calendar days, unless we agree otherwise.
Products must be returned in a condition consistent with the handling necessary to establish their nature, characteristics, and functioning.
Where possible, please return products in their original packaging, together with any accessories and documentation included.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product.
Certain products may be excluded from the right of withdrawal under applicable consumer protection legislation.
Due to the nature of our products, specific conditions may apply to coffee and other food items.
The right of withdrawal may not apply to products that are liable to deteriorate or expire rapidly, or to sealed products that are not suitable for return for health protection or hygiene reasons once unsealed, where the applicable legal requirements are met.
Opening a product does not automatically exclude all consumer rights.
If you receive an incorrect, damaged, or defective product, please contact us so that we can assess the issue and provide an appropriate solution in accordance with applicable law.
If your order arrives damaged, defective, or does not match what you purchased, please contact us at info@80plus.es.
To help us resolve the issue, please provide your order number, a description of the problem, and, where possible, photographs of the affected product.
We will review your request and arrange the appropriate remedy in accordance with applicable consumer protection legislation, without prejudice to your statutory rights.
Where a valid withdrawal is exercised, we will refund the payments received, including standard delivery costs where required by law.
Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable where permitted by law.
Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.
We will process the refund without undue delay and within 14 calendar days of being informed of your decision to withdraw. Where legally permitted, we may withhold the refund until we have received the returned goods or you have provided evidence of their return, whichever occurs first.
For returns made under the right of withdrawal, the customer will bear the direct cost of returning the products, provided this has been communicated before purchase.
If the return is due to an incorrect, defective, or non-conforming product, the applicable remedy will be provided at no cost to the consumer, as required by law.
Before sending a return, please contact us at info@80plus.es to obtain the appropriate return instructions.
If you wish to exchange a product, please contact us at info@80plus.es.
Exchanges are subject to product availability and the applicable return conditions.
Where a product is defective or does not conform to the contract, your statutory rights to an appropriate remedy remain unaffected.
For courses, workshops, and other services booked through our website, withdrawal and cancellation conditions may vary depending on the nature of the service and the circumstances of the booking.
Where applicable, the specific conditions will be communicated before completing the purchase, in accordance with consumer protection legislation.
For any questions regarding returns, refunds, or issues with your order, please contact us at:
Email: info@80plus.es
Company: Agrícola Marcilla, S.L.
Trading name: 80plus
